Refund policy

Returns and refunds

Contact us within 30 days of delivery if an item arrives damaged, defective, incorrect, or materially different from its description.

Personal-care products

For hygiene reasons, change-of-mind returns for the Smart Gua Sha are accepted only when the device is unused and unopened, with any seals intact, and returned in its original packaging with the charging cable, manual, and all included parts. A used Smart Gua Sha is not eligible for a change-of-mind return. Faulty or incorrectly supplied items remain covered.

Shoe washing bags

Change-of-mind returns are accepted only when the bags are unused, unwashed, and returned in their original condition and packaging.

How to request a return

Email grixgearx@gmail.com with your order number and the reason for your request. For damage, defects, or an incorrect item, include clear photos or a short video. We normally respond within 1–2 business days.

Do not send an item back before receiving return instructions. Approved requests will receive the correct return address and next steps.

Return costs

For an approved damaged, defective, incorrect, or not-as-described item, we will provide a replacement, refund, or reasonable return-shipping solution. For an approved change-of-mind return, the customer is responsible for return shipping.

Refund timing

After an approved return is received and inspected, refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the refund.

Cancellations

Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after an order has entered processing or shipped. Once shipped, the return conditions above apply.